I wrote a great (by my standards) post on where Customer Service is going in 2012 and beyond including investment areas, percentage growth by budget, and more — all based on what I am hearing from clients and trusted sources.
Check it out at Moxie’s Blog.
(feel free to leave comments below or there, will answer both).
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[...] post is triggered by Esteban Kolsky’s 2012 prediction for Customer Service markets. His predictions make sense, because Esteban is a good analyst that understands his job and takes [...]
[...] post is triggered by Esteban Kolsky’s 2012 prediction for Customer Service markets. His predictions make sense, because Esteban is a good analyst that understands his job and takes [...]