On January 5th, 2012 Lithium Technologies announced it had closed Round D funding to the tune of $53.4 million, adding to the $39 million it had raised in previous rounds.  The proceedings will go towards “completing the suite” and international expansion according to the company.

Among the new funding partners, Lithium signed up NEA as [...]

Please don’t run for the door – you won’t hear Gregorian chants, ye olde english, or be forced to eat boar legs with your hands.

Not that kind of Renaissance.  Promise.

Remember when we learned about the Renaissance period in school? Me neither — thank heavens for Wikipedia!

The actual Renaissance was the [...]

I have been doing a lot of behind the scenes work lately (talking on the phone or in person with lots and lots of people – and also being sick and unable to write or talk, but thinking).  There are many good things that will come out of this past month of misery and agony [...]

Trust me, it sounds better if you sing it with Tony Bennett’s voice and to the melody of “The Best Is Yet To Come” (here is a video of him and Diana Krall singing it — Merry Christmas and Happy New Year present from me to you).

The truth is that I have [...]

I wrote a great (by my standards) post on where Customer Service is going in 2012 and beyond including investment areas, percentage growth by budget, and more — all based on what I am hearing from clients and trusted sources.

Check it out at Moxie’s Blog.

(feel free to leave comments below or [...]

Before you all jump on defining Zen and what it has to do with anything. let me enroll my millions of friends at Wikipedia to explain Zen.  According to Wikipedia:

Zen emphasizes experiential wisdom in the attainment of enlightenment

I am truly interested in attaining enlightenment in when dealing with customers.  This enlightenment is the only way [...]

Earlier today I distributed a note to my clients and research distribution list with details on this event.  I am posting below two excerpts that summarize the key points made.

(…) this is not a cloud-focused architecture and not the solution that Oracle should’ve sought for their first application destined to the recently-launched “Oracle Public Cloud”.  [...]

Back in July, yes – I remember that far back, I wrote a piece on new paradigms on Knowledge Management.  It followed the acquisition of Inquira by Oracle, and was an expansion on the short piece I had written on my blog about it.

I wrote that as [...]

When I was 19 I took a fly-fishing trip with my brother and a couple of friends.  It was a fantastic experience, Argentina is one of the top places in the world for fly-fishing: they don’t stock fish, all wild and they monitor very closely to ensure it remains that way.

One of the places [...]