thinkJar, the blog!

Glenn Ross asked a question a couple of days ago to fellow bloggers: how to define customer-focused strategy. Several replies followed with a similar answer: it is about listening to the customer, and delivering to their needs and demands. I agree, for the most part, but I would like to add one item to this …

Continue reading "Customer focused strategies, the missing element"

To deliver constant satisfaction you have to set high expectations and over-deliver, but more importantly - make sure you have the right customers!

Customer Centricity is achieved through a strategy focused on what customers want, using integration, knowledge and continuous improvements to existing data and systems.