[reader] Executive views on business in 2022: PwC

Executive views on business in 2022: PwC

Executive views on business in 2022: PwC

the most interesting part of this is that talent acquisition and retention is in, supply chain, inflation taming, and agility are in.

is this the year employee experience is really going to be in the driver seat and influence CX? actually, no – i won’t change my views, employee experience is about culture – not customer experience.

but — very interestingly — one of the key outcomes of CX is automation… and automation influences employee experience… so there maybe, maybe, maybe be a little correlation?

either way, results published in another post over the weekend says that initial reactions to “the great resignation” are mixed — with most people finding out, that — feigns shocks, clutches pearls — the grass is not greener after all…

so – what do you do if you are in CX? double-down in your strategy, get to meeting expectations + reaching outcomes (balance win-win) and — automate, automate, personalize, and automate.

as promised some time ago…