I feel I am truly gifted…. or blessed…. or something.
I have good clients that like what I say and write, and they hire me to explore topics that are emerging in the enterprise. One of these awesome clients is Transversal, and they wanted to see what I could do in relation to using Artificial Intelligence to augment Knowledge Management.
If you follow me over the years you know that I have written and done tons of work around KM. I love the concept, and deride the fact that is poorly understood, implemented – and worse even, evolved. There is so much potential around KM and the way to use it to automate a large number of interactions in an enterprise – why isn’t it done?
This was one of the basic questions I set out to explore, and see how the latest and greatest innovations in AI could help. I talked to some people doing the work of augmenting KM and using AI to do that, and we came up with a great (humbly, mostly) white paper that covers the topic and includes a couple of case studies and frameworks to make decisions.
Check it out, come back and let me know your thoughts. There’s tons more to be done / written / covered on this topic, and will continue to do so as the year evolves – but, AI and KM — what do you say?