part 3, four part series on doing surveys right, reblogging before it disappears, 10 years later
if this needs updating, ping me. glad to chat.
Surveys Done Right – Part 3 – Survey Best Practices
OK, on to part 3 – best practice for surveys.
I have been working on and off on this topic for a while, updating it and making sure it was still valid. This is the knowledge I have gained over the years of doing surveys. Enjoy, and do let me know what you think of it.
Know What You Want. It is essential to know before crafting the survey what information you need to get out of it. Most surveys look for customer satisfaction, others are trying to determine how to improve the delivery of service. Yet others may be trying to determine the effectiveness of a certain service or program. The most important thing to know is that each of these goals should be unique and single – one survey per goal, with documentation before you release it.
View original post 869 more words