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Day: October 11, 2018

Posted on October 11, 2018

About Customer Service in the Future…

I was trying to keep it quiet, but - darn. First, Vala outed me in ZDNet. Then, John exposed it in the webinar. Now, I have to share this findings document. Two caveats: Grammar, spelling, typos are not final - nor will they be ever be.  it's a findings document, not a report.  If you …

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