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thinkJar, the blog!

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Month: August 2018

Posted on August 28, 2018

Three Pitfalls to Avoid with Artificial Intelligence in Customer Service

A few weeks ago, I did a webinar on using AI in customer service with my friends at ServiceNow.   It was very well received, and since then I got some questions about the content.   There was one slide that was the most discussed, and I wanted to take this opportunity to go into deeper detail on …

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