As I continue my myriad research projects this spring season I come across incredible insights from those I interview. I have been doing a lot of work in platforms, data usage (including AI), infrastructure, and digital transformation this season (and I don't see it slowing down, or changing, anytime soon - these are mission-critical, decade-plus …
Continue reading "Enterprise Software Priorities for the Next Decade"
In 1997 (yes, 21 years ago) Steve Jobs made the case very vividly at the WWDC (developer's conference) in the most eloquent way possible. It's the customer experience, my friend. It's the customer experience. (if you want more on the setup to this question, asking Steve Jobs why they were killing certain technologies - which …
Continue reading "Can You Sell $10B by Focusing on Customer Experience? (short post)"
Earlier today, at SAPPHIRE (their annual show for and with customers), SAP released C4/HANA, their final attempt at getting the CRM story right. In short, if they would've used this storyline back in the mid-2000s, SAP would've likely become a key player and potentially even the leader after the acquisition of Siebel + PeopleSoft. Today? Too …
Continue reading "The SAP CRM Story: 18 Years In The Making – Is It Finally Right?"
I wrote before this: AI will never match human intelligence because it lacks the three I's: Intuition. Imagination. Innovation. These things can be programmed, of course - everything can, but even if programmed are not going to "continue to grow on their own" as human's do. The lack of any of the three, or the …
Continue reading "The Three I's of AI – One More Time, With Gusto!"
