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Day: January 27, 2017

Posted on January 27, 2017

Research Agenda 2017: Customer Experiences and Engagement

Final post (thanks for the patience while grudging through this) in the series. I wrote earlier this year that I was changing the model for my work and that I was going to be focused on five topics, with formal research agendas.  I shared with you first the model for Customer Service Usage and Adoption, …

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