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Day: January 25, 2017

Posted on January 25, 2017

Research Agenda 2017: Artificial Intelligence in the Enterprise

This is the third installment, and likely the one that's more ambitious and controversial. I wrote earlier this year that I was changing the model for my work and that I was going to be focused on five topics, with formal research agendas.  I shared with you first the model for Customer Service Usage and …

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