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Day: January 9, 2017

Posted on January 9, 2017

Research Agenda 2017: Customer Service Adoption and Usage

A few weeks back I told you I was changing the model for thinkJar. This is the first of five posts where I will give you more details on what I am working on this year. First, and in its sixth year, the Customer Service Adoption and Usage report. The Customer Service market is very …

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