In the perpetual search for a better model to share research, news, reviews, and more I am "formally" changing what I do. I am, for the first time since Gartner, creating a research agenda. There are five topics in it right now: Customer Service Adoption and Usage Data Usage in the Enterprise Artificial Intelligence in …
Democratizing Large Enterprise Chatbots for Small Businesses
I must confess, I am a bit of a nut about chatbots. I have been doing AI and related technologies (including NLP and bots-like tech) for quite some time and was a firm believer in the early waves of chatbots (back then we called them virtual agents - this is circa 2000 and was just …
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