If you and I communicated recently (say, last 1-2 years) in any way - talked, emailed, came to a panel or keynote of mine, or are just lucky enough to be my client - you know how much I -- er, "love" customer journey mapping (CJM). I explained a large part of it in my …
Continue reading "The Why (and Why Not) of Customer Journey Mapping"
I have exercised my systems of patience, after using my systems of reading to dive into the blog and research published (sorry, posted using their systems of writing, editing, and publication) by Forrester recently. I had to use my patience not to react using what my daughters call my "catch phrase" -- Aw, come on!! …
Let's face it, switching from on-premises, on-demand, hosted, or any traditional model to cloud-based applications has issues associated with it. Denying this would be -- unconscionable, questionable... even downright dangerous. Is the worse problem you'll face the integration between systems? Is it the lack of IT support? A too-small-to-make-it-happen IT staff? Lack of a strategy? …
Continue reading "The Worst Problem With Cloud Applications"
