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Day: March 10, 2015

Posted on March 10, 2015

ICYMM: Operationalization of IT (and others) – an interview

ICYMM: In case you missed me, where I point to other places in the world where my work shows up now and then. I have been talking about operationalization of Customer Service and other departments for about three years now, I covered a little bit of it in my last post on Business Transformation. I …

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