As you likely don’t know, based on attendance and submissions, I am again chairing the Customer Service Experiences conference in NYC in August.
I would like to hear fresh voices and opinions this year, something that has not been said or shown. I invite you to submit a proposal (link here). If you cannot make it by the deadline of 1/23, please contact me and we can talk.
What am I looking for?
- New and interesting implementations
- Research you have conducted (primary) or collected (secondary) into lessons learned, best practices, or any data to help frame the conversations around Customer Experience
- Case studies
- Case studies (cannot be said enough)
- Anything you want to add that will expand the conversation on Customer Experience
(notice I did not mention customer service or customer care, I want to go beyond that)
The story I am trying to present on stage is far more than Customer Service only. I want to show that #CX is not a technology or product implementation, that is far more than Customer Journey Mapping (yuck), and that there are proven ways to make it happen. And document that with the information exchanged on stage and shared among the participants.
Sessions are short (total 45 minutes, presentations are 25-30 minutes at most to leave time for discussions) and the goal is to share and learn from others in the room.
Will see you in NYC in 08/2015!!!!