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Day: January 6, 2015

Posted on January 6, 2015

The Baffling Advances of Social Customer Service

I shared with you last week the first of four top-level insights gathered via the research I conduct every year (thanks to the sponsorship of my friends at KANA, a Verint company).  If you have not read them, you can read the high level entry here. I am today going to start sharing the first …

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