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Month: December 2014

Posted on December 31, 2014

Channel Adoption and Usage Study in Customer Service: Third Year

As I promised earlier this year, I conducted the third run of the channel adoption and usage study (focused on customer service) that my friends at KANA, a Verint Company,  continue to generously sponsor. Truth be told, it took a little longer than expected to get to the right number of answers, but we did …

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