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Day: July 2, 2014

Posted on July 2, 2014

What's the Future of Feedback? Stay Tuned…

Back in 2001 - while an incredible talented, young, and successful Gartner analyst - I wrote a research note introducing  the concept of Customer Feedback Systems. In it I wrote about how feedback was poorly done as stand-alone surveys or outsourced entirely to market research firms (that in turn took too long to deliver insights) …

Continue reading "What's the Future of Feedback? Stay Tuned…"

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