the blog!
If you follow my blog and my writings (and rantings, and presentations, and panels — if you ever talked to me about this) you know that I am not a big fan of using Twitter for Customer Service. It is […]
Last week I had a very interesting briefing with my friends from the SAS Institute (disclaimer: not a client. I know, too short – but this is supposed to be a short post). One the things we conversed about was […]
(note: this is a similar format to my brief history of SCRM, which was widely successful at the time to explain how SCRM came to be. This is in no way related to Stephen Hawkins’ masterpiece – but you likely […]