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thinkJar, the blog!

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Month: November 2013

Posted on November 25, 2013

Are You Going To Be Doing Customer Service In 2014?

I think I know the answer to that... The better question then is not if you are going to do it, but how.  And that is where i can help. Earlier this year with my friends at KANA and I conducted a survey of the trends and momentum of the Customer Service market.  I asked …

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Posted on November 12, 2013

Customer Service, Mobile "Stuff", All Your Questions Answered

If you are like most people out there are you are terrified right now. I mean, after all mobile is eating the world! Right? I mean what is going to happen after we are all mobilified? after we all got mobile devices and wearable and embedded computers and -- what... is ESP next? What's going …

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