I think I know the answer to that... The better question then is not if you are going to do it, but how. And that is where i can help. Earlier this year with my friends at KANA and I conducted a survey of the trends and momentum of the Customer Service market. I asked …
Continue reading "Are You Going To Be Doing Customer Service In 2014?"
If you are like most people out there are you are terrified right now. I mean, after all mobile is eating the world! Right? I mean what is going to happen after we are all mobilified? after we all got mobile devices and wearable and embedded computers and -- what... is ESP next? What's going …
Continue reading "Customer Service, Mobile "Stuff", All Your Questions Answered"
