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Month: April 2013

Posted on April 30, 2013

Moxie Tries to Change The Collaboration Game

OK, I am not going to assume you know this - so here it is: Moxie Software is a long-standing client (so are the competitors for the solution described here - I cannot escape that fact; I work in the industry I cover) and I worked with them on the strategy leading to this launch. …

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Posted on April 23, 2013

What the Launch of Social.com Shows Us

Today Salesforce announced the launch of Social.com - a social advertising solution that brings the power of Radian6 (R6) and Buddy Media (BM) (two acquisitions made by Salesforce in the past two years for over $1 Billion total that had been floundering looking for a purpose) into an innovative way to use Marketing 2.0 (or …

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Posted on April 22, 2013

Big Cheese Day at the Gamification Summit in SF

If you follow my blog you know that I am a fan of The West Wing and sometimes I quote it in my writing. In case you don't know the reference to Big Cheese Day, in one of the episodes of The West Wing the Chief of Staff assigns the senior staff one day a …

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Posted on April 16, 2013

Looking at The Future of Customer Service

The best part of my job is that I get to talk to people; lots and lots of people.  I talk to so many people about the same subjects (in this case Customer Service) that I start to see patterns and trends emerge (I was told when I first started working at Gartner that two …

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Posted on April 10, 2013

What's the Value of Knowledge?

This is my latest post reflecting on my research of new models of Knowledge Management (KM). If you have been following along in the Stone Cobra blog, I talked about how we are changing from traditional models of KM to new paradigms based on use over storage, collective versus individual, and cloud over on-premise. I believe …

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