Earlier today I released an analysis note for my customers based on the recent announcement from Moxie Software that it has consolidated their internal collaboration and customer service solutions into one. The following were the key points: Moxie was one of the remaining independent eService vendors (together with eGain, FuzeDigital, FuzeDigital, KANA, Parature, RightNow, and …
Getting to Business Value Through Gamification
Everyone wants in. Organizations want to do something with it and they think it can change the world; if you go by their word every organization in the planet is doing something with it. I am talking, of course, about Social’s latest craze tool: Gamification. Although it has been around for quite some time, behavior …
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The Unbearable Lightness of Multitenancy in the Cloud
If y'all are not in the mood to listen to a (well reasoned, researched, educated and well-timed) rant, move along. This is me ranting about vendors trying to confuse users when it comes to cloud topics. If you are interested in why multitenancy should not be an item of discussion, then read on. Consider y'all …
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Jive Offers Social Customer Service; Battles Lithium for Market
Earlier today Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities. The offer includes an OEM integration with Bunchball, and will be available to the public at the end of March. I distributed this morning a note to my clients and certain interested parties, here is a summary of …
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