Moxie Consolidates Software Solutions

Earlier today I released an analysis note for my customers based on the recent announcement from Moxie Software that it has consolidated their internal collaboration and customer service solutions into one.  The following were the key points: Moxie was one of the remaining independent eService vendors (together with eGain, FuzeDigital, FuzeDigital, KANA, Parature, RightNow, and …

Jive Offers Social Customer Service; Battles Lithium for Market

Earlier today  Jive announced they launched a new product: Social Customer Service, extending their community platform for external communities.  The offer includes an OEM integration with Bunchball, and will be available to the public at the end of March. I distributed this morning a note to my clients and certain interested parties, here is a summary of …