Month: December 2011

Trust me, it sounds better if you sing it with Tony Bennett’s voice and to the melody of “The Best Is Yet To Come” (here is a video of him and Diana Krall singing it — Merry Christmas and Happy […]

I wrote a great (by my standards) post on where Customer Service is going in 2012 and beyond including investment areas, percentage growth by budget, and more — all based on what I am hearing from clients and trusted sources. […]