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Month: December 2011

Posted on December 30, 2011

The Best is Yet to Come in Social

Trust me, it sounds better if you sing it with Tony Bennett's voice and to the melody of "The Best Is Yet To Come" (here is a video of him and Diana Krall singing it -- Merry Christmas and Happy New Year present from me to you). The truth is that I have been thinking …

Continue reading "The Best is Yet to Come in Social"

Posted on December 6, 2011

Customer Service in 2012 and Beyond

I wrote a great (by my standards) post on where Customer Service is going in 2012 and beyond including investment areas, percentage growth by budget, and more -- all based on what I am hearing from clients and trusted sources. Check it out at Moxie's Blog. (feel free to leave comments below or there, will …

Continue reading "Customer Service in 2012 and Beyond"

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