Trust me, it sounds better if you sing it with Tony Bennett's voice and to the melody of "The Best Is Yet To Come" (here is a video of him and Diana Krall singing it -- Merry Christmas and Happy New Year present from me to you). The truth is that I have been thinking …
Customer Service in 2012 and Beyond
I wrote a great (by my standards) post on where Customer Service is going in 2012 and beyond including investment areas, percentage growth by budget, and more -- all based on what I am hearing from clients and trusted sources. Check it out at Moxie's Blog. (feel free to leave comments below or there, will …
