Who would've thunk, huh? Back in 2002-2003, while I was at Gartner, I introduced a vision for Customer Service for the next 15-20 years. There were three stages to this vision, all seemed unrelated and although slightly possible at the time, not necessarily the easiest and most common path. They were solutions based on technology …
Continue reading "It Works, It Actually Works! Holy Framework, Batman…"
Before you all jump on defining Zen and what it has to do with anything. let me enroll my millions of friends at Wikipedia to explain Zen. According to Wikipedia: Zen emphasizes experiential wisdom in the attainment of enlightenment I am truly interested in attaining enlightenment in when dealing with customers. This enlightenment is the only way …
Continue reading "Zen And The Art Of Social Customer Service"
