Earlier today I distributed a note to my clients and research distribution list with details on this event. I am posting below two excerpts that summarize the key points made. (...) this is not a cloud-focused architecture and not the solution that Oracle should’ve sought for their first application destined to the recently-launched “Oracle Public Cloud”. …
Knowledge In Use Is The New Paradigm for KM
Back in July, yes - I remember that far back, I wrote a piece on new paradigms on Knowledge Management. It followed the acquisition of Inquira by Oracle, and was an expansion on the short piece I had written on my blog about it. I wrote that as an article for CRM Magazine (I was …
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Fly Fishing in Facebook
When I was 19 I took a fly-fishing trip with my brother and a couple of friends. It was a fantastic experience, Argentina is one of the top places in the world for fly-fishing: they don't stock fish, all wild and they monitor very closely to ensure it remains that way. One of the places …
Oracle Open World 2011 – Initial Thoughts
I did not attend Oracle Open World this year, but don't let that stop you from reading this. I have been tracking Oracle for a long time, read most of what has been published about the show, belong to sufficient related communities and know many people who were there that I can form a very …
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The Social Wars Trilogy
I must admit I am not very good at giving credit where Twitter is due. I click on links from my many Tweetdeck columns simply to open articles or blogs and never remember who recommended it in the first place. For that, and for not knowing who pointed me to this trilogy, my apologies to …
Speech IVR With Artificial Intelligence Is The Bees Knees
A short time ago I was approached by a friend of mine who is working with a startup called SmartAction. He asked me if I was interested in a demo of how they are building a new way to do Customer Service. You know me, I am sucker for those things - so of course …
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