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Day: May 3, 2011

Posted on May 3, 2011

"Intentionalizing" Customer Service

I was listening to NPR in the car while driving the kids to school (part of my contribution to their culture, don't say I am not a good parent) and there was a discussion about Charter Schools versus Public Schools. I just happen to hear an interview with Andrew Rotherham, an educational analyst, talking about …

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