Another day, another release by a major vendor, another slew of hype and hyperbole thrown around. Why, if the hype we bestow on new solutions as they are announced were to ever materialize we'd all be out of jobs and SkyNet would be fully operational by now. Alas, that is not the case. Today TIBCO …
Continue reading "The Hype of Collaboration? I Could do Without It for One Day…"
Before we start - Genesys already has an enterprise software solution; they had it for some time. I remember having conversations with them at least in 2003-2004 (that I recall). It is a good solution also - evolved over the years from being a good ERMS (email response management systems) solution to become a full …
Continue reading "How Can Genesys Get Into Enterprise Software?"
