How Salesforce Missed their Golden Opportunity with Free Chatter

Today, January 31 2011, Salesforce made their Chatter product available for free to any company in the world. There are certain limitations to the offer: there is no access to the reporting dashboards, no access to the AppExchange marketplace, and all user accounts must be in the same domain name.  Under this model, the first …

Even With a Culture of Listening – You Still Need Surveys

I have been keeping tabs on the Clarabridge Customer Connections conference in Las Vegas Florida via Twitter.  Clarabridge is a vendor in the analytics world and one of the vendors I follow.  There have been some interesting tidbits that have come across my activity stream about the role and need of analytics going forward, how to …