What Does blueKiwi Think of Social Business?

Following the series of asking vendors with Social Business credentials their thoughts on Social Business - bluekiwi is next.  Want to read the previous ones? Oracle, Attensity, Fuze Digital, Moxie Software, SAP, GetSatisfaction, RightNow Technologies, and Lithium are already posted. Where is the social world going in 12 months? With mainstream adoption of social media in the consumer space, the use …