What Does GetSatisfaction Think of Social Business?

Next in our series of opinions on Social Business is GetSatisfaction.  Interested in the previous ones?  Check out Oracle, Attensity, Fuze Digital, Moxie Software, and SAP. Where is the social world going in 12 months? Clearly the impact of social networks, and I am primarily talking about Facebook, is being felt by companies that rely on social channels …