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Day: October 5, 2010

Posted on October 5, 2010

The Near Term Future of Social CRM

I posted this yesterday at Jacada's blog -- part of the ongoing series of Meet the Experts (and Esteban) I have enjoyed writing about Social CRM in this Jacada series, albeit it's coming to end (got just this one and one more to talk about the long-term future of Social CRM – next week).  Always …

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Posted on October 5, 2010

Is KANA Making a Comeback?

I have to admit that I have a very long history with KANA. Yes, I worked with eVergance (then a subsidiary, now part of KANA) for about a year before doing this --- what I am doing now. Yes, I covered them for 8 years while at Gartner.  And, if the people that talked to …

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