I posted this yesterday at Jacada's blog -- part of the ongoing series of Meet the Experts (and Esteban) I have enjoyed writing about Social CRM in this Jacada series, albeit it's coming to end (got just this one and one more to talk about the long-term future of Social CRM – next week). Always …
Is KANA Making a Comeback?
I have to admit that I have a very long history with KANA. Yes, I worked with eVergance (then a subsidiary, now part of KANA) for about a year before doing this --- what I am doing now. Yes, I covered them for 8 years while at Gartner. And, if the people that talked to …
