Anthony Nemelka is a long-time veteran of the CRM industry, having previously served as a senior executive at both Peoplesoft and Epiphany and most recently co-founder and CEO at Helpstream. This is the second in his series of posts this week on “The Last Mile of Social Collaboration.” And ending months of speculation, he’s finally …
Continue reading "Hey Esteban, What About the Physical Channel?"
Today's guest post is by Anthony Nemelka. Anthony Nemelka is a long-time veteran of the CRM industry, having previously served as a senior executive at both Peoplesoft and Epiphany and most recently co-founder and CEO at Helpstream. Rumor has it he’ll be announcing his latest endeavor later this week.We often save the biggest problems for …
Find out in my exclusive post at TheSocialCustomer.com!
I came back from two days (technically, 36 hours) of CRM Evolution 2010 last night with my head spinning and lots and lots of new ideas. The event was everything I expected and more, lots more. Where to start? Quality of presentations was amazing: Ray Wang, Natalie Petohouff, Brian Vellmure, the panel by Paul Greenberg with CRM …
Last week I wrote a guest post on Vovici's blog to discuss the link between EFM (Enterprise Feedback Management) and Social CRM. I want to provide you with a link to it so you can get to it if you are just getting this via the RSS Feed (OK, I was told I am not …
Continue reading "Is The Social World The End Of EFM? (Cross Posting)"
This is a reaction to a Twitter "conversation" that needed more space to be understood. Last Thursday (July 29th) in the morning (the twitter timeline is not displayed in the pictures below), Prem Kumar Aparanji (@prem_k on twitter, and one of the early and most prolific pioneers in the Social CRM movement by way of …
I started this blog right before coming to CRM Evolution in 2009. I migrated content from a WordPress blog I had for a few months and "cheated" by adding stuff I had from older blogs -- but the stats in this blog go back just about one year (the actual first date was August 23, …
