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Month: August 2010

Posted on August 18, 2010

Hey Esteban, What About the Physical Channel?

Anthony Nemelka is a long-time veteran of the CRM industry, having previously served as a senior executive at both Peoplesoft and Epiphany and most recently co-founder and CEO at Helpstream.  This is the second in his series of posts this week on “The Last Mile of Social Collaboration.”   And ending months of speculation, he’s finally …

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Posted on August 16, 2010

The Last Mile of Social Collaboration

Today's guest post is by Anthony Nemelka.  Anthony Nemelka is a long-time veteran of the CRM industry, having previously served as a senior executive at both Peoplesoft and Epiphany and most recently co-founder and CEO at Helpstream.  Rumor has it he’ll be announcing his latest endeavor later this week.We often save the biggest problems for …

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Posted on August 16, 2010

Will The Social Customer Revolt Against The Indifference in Management?

Find out in my exclusive post at TheSocialCustomer.com!

Posted on August 4, 2010

The Evolution of CRM on Display in NYC

I came back from two days (technically, 36 hours) of CRM Evolution 2010 last night with my head spinning and lots and lots of new ideas.  The event was everything I expected and more, lots more. Where to start? Quality of presentations was amazing:  Ray Wang, Natalie Petohouff, Brian Vellmure, the panel by Paul Greenberg with CRM …

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Posted on August 3, 2010

Is The Social World The End Of EFM? (Cross Posting)

Last week I wrote a guest post on Vovici's blog to discuss the link between EFM (Enterprise Feedback Management) and Social CRM.  I want to provide you with a link to it so you can get to it if you are just getting this via the RSS Feed (OK, I was told I am not …

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Posted on August 2, 2010

Where Are We Heading with SCRM?

This is a reaction to a Twitter "conversation" that needed more space to be understood. Last Thursday (July 29th) in the morning (the twitter timeline is not displayed in the pictures below), Prem Kumar  Aparanji (@prem_k on twitter, and one of the early and most prolific pioneers in the Social CRM movement by way of …

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Posted on August 1, 2010

Another Year(ish) Gone, How Am I Doing?

I started this blog right before coming to CRM Evolution in 2009.  I migrated  content from a WordPress blog I had for a few months and "cheated" by adding stuff I had from older blogs -- but the stats in this blog go back just about one year (the actual first date was August 23, …

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