the blog!
(this is a cross-post of a short post I wrote for Ciboodle, a client, to introduce a research white paper I wrote) I recently wrote an article about what an Experience Continuum is –published at MyCustomer.com – and how organizations […]
Intriguing title, right? Promise, there is a method to the madness… stay tuned. One of my clients (Ciboodle – officially known as Sword-Ciboodle) launched their community platform yesterday (Ciboodle Crowd). You can read more about it and watch a video […]
I had to write this short post, I just had to… You are probably as tired as I am of seeing the tweets from people you follow (or used to follow in some cases) asking you to click their link […]
Missed me? Come on, only been a month — OK, promise to not go away for so long again. Scout’s honor. Part of the reason I was gone so long was the Gartner Social CRM Magic Quadrant (paid subscription necessary) published […]