Parature (not a client, in case you are keeping track of who is and who isn't) introduced this morning a new product: Parature for Facebook. It is the first in a line of products they say are going to be introduced in the next few months where they port their customer service solution to Social Networks …
Continue reading "Parature Introduces Parature for Facebook (and Proves Me Right)"
Yesterday (when I began to write this) Allegiance (a Voice of the Customer - nee Enterprise Feedback Management vendor) announced they were launching their platform to deliver Voice of the Customer functionality via Social Media channels. I saw a demo of SocialVoice last week, and there are some very interesting features. First, they went beyond …
Continue reading "Allegiance Launches Social Voice of the Customer…Cool"
