Another Day, Another Presentation

Yesterday, May 5 1020, I presented on how to evolve traditional customer experiences into socially-enhanced customer experiences at Parafest 2010. Here are the slides, feel free to shoot me an email with any questions or comments. Para fest 2010 changing the experiencehttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=parafest2010-changingtheexperience-100506094451-phpapp02&rel=0&stripped_title=para-fest-2010-changing-the-experience View more presentations from Esteban Kolsky.

Allegiance Launches Social Voice of the Customer…Cool

Yesterday (when I began to write this) Allegiance (a Voice of the Customer - nee Enterprise Feedback Management vendor) announced they were launching their platform to deliver Voice of the Customer functionality via Social Media channels.  I saw a demo of SocialVoice last week, and there are some very interesting features. First, they went beyond …