Another Day, Another Presentation

Yesterday, May 5 1020, I presented on how to evolve traditional customer experiences into socially-enhanced customer experiences at Parafest 2010. Here are the slides, feel free to shoot me an email with any questions or comments. Para fest 2010 changing the experience View more presentations from Esteban Kolsky.

Allegiance Launches Social Voice of the Customer…Cool

Yesterday (when I began to write this) Allegiance (a Voice of the Customer - nee Enterprise Feedback Management vendor) announced they were launching their platform to deliver Voice of the Customer functionality via Social Media channels.  I saw a demo of SocialVoice last week, and there are some very interesting features. First, they went beyond …