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Day: April 6, 2010

Posted on April 6, 2010

Why We Cannot Get CRM (and SCRM) Quite Right

Before you look away, this is not about Social CRM definitions. Paul Greenberg wrote a Focus brief earlier this week, comparing Social CRM and Traditional CRM.  I want to extend the thought a little bit with a post I have been writing for a couple of weeks now.  Paul's post gave me the nudge I …

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