nGenera Antes up in Customer Interaction Management

The story of nGenera could've been similar to Divine, Consona, ChinaDotCom, and many others who bought enterprise software applications to put them together and patch a "winning" solution only to find themselves later in life without vision or direction.  However, they made two smart decisions and ended up with three interesting offerings: a Social Platform, the nGenera …

What's the Problem We Are Solving with Social X?

I had an excellent lunch with my friends at Simplybox (great company, killer idea, well implemented enterprise collaboration- not a client) on Wednesday and we had a sensational discussion on solving problems.  They are going through a growth phase and are trying to position their product better based on their customers feedback.  We discussed several …