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thinkJar, the blog!

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Day: February 1, 2010

Posted on February 1, 2010

Look Ma, New Content at TheSocialCustomer.com!

I write two posts a month exclusively on TheSocialCustomer.com, which I do think is a very interesting community to share all things related to Social Businesses and Social CRM. When I told you what I was going to focus on for this year I said I wanted to look at the evolving business functions in …

Continue reading "Look Ma, New Content at TheSocialCustomer.com!"

Posted on February 1, 2010

The Re-Genesys of Genesys

an evaluation of the Genesys Analyst day in 2010, including coverage of the iWD, SIP Server, and cloud-based Customer Service solution

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