Back when I lived in Los Angeles I used to take one week at the end of the year to recover from the past and prepare for the new one. I would drive into the dessert (Las Vegas) embracing all it had to offer (mostly CHP officers pulling me over). I would stay in a …
Continue reading "How Enterprise Applications Will Change in 2010"
I was thinking of doing a predictions post, really, but then Paul Greenberg came along and wrote up all my predictions and added some better ones. So, instead of filling up the streams with more of the same, I thought of a twist to predictions: I won't tell you what I think it will happen, …
Continue reading "Things I Don't Want to Hear Anymore in 2010"
Last Friday @VenessaMiemis and I had the following exchange in Twitter: We exchanged a few DMs offline to discuss a potential way to do it, and then she twitted out to the world. I then created the #MonTwit hashtag, advertised it a few times, "counseled" (coerced would probably be a better term) a few people …
Continue reading "What I Learned from Your Twitter Discoveries"
This is part of the #MonTwit experiment; several bloggers are writing about the same topic on the same day, each adding their own perspective, so we can share our earned experiences about Twitter and learn more in the process. I will update links at the end of this post as I find them, but feel …
This is a personal post, and way overdue. Feel free to tune out if you prefer, no offense. Today, December 19th, is Paul Greenberg's birthday. You may have known that, if not - feel free to wish him a very happy one. The reason I am writing this is because I am at a loss …
I spent the past four months talking to as many people as I could about Social CRM. I talked to thought leaders, analysts, vendors, consultants, C-level executives, corporate managers and directors -- anyone who wanted to talk about it. We discussed definitions, and models, and strategies and plans. What they are doing, what they want …
When I was a Gartner analyst I owned the eService magic quadrant. The process was quite arduous; worse part was listening to vendors hype their offerings. No vendor was quite good at it, but SAP did a poor job of explaining and showcasing what they had and their marketing message was a mess, often failed …
