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Day: November 15, 2009

Posted on November 15, 2009

The Roadmap to SCRM – Part 5 of 5

Part 1 - Introduction Part 2.1 - SCRM-E2.0 Pivot Point Part 2.2 - SCRM Business Functions Part 3 - SCRM Rules Layer Part 4 - SCRM Channels LayerAlas, the last part of this series (and my favorite) communities. I do believe that communities are going to become the most important part of any social business …

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