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Day: November 3, 2009

Posted on November 3, 2009

The Roadmap to SCRM, Part 3 of 5

Part 1 - IntroductionPart 2.1 - Pivot PointPart 2.2 - Business FunctionsIt is important to recap a couple of things that we said before: The SCRM Strategy is composed of multiple sub-strategies, some of which you may already have in existence The roadmap to SCRM is an iterative process, where you will re-visit many times …

Continue reading "The Roadmap to SCRM, Part 3 of 5"

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