Why Pragmatic Enteprise 2.0 Should Also Become Pragmatic SCRM

By now you probably read all about the new partnership between Hinchcliffe & Company, Asuret, and Socialtext to form Pragmatic Enterprise 2.0.  If you have not, choose from the following excellent reviews of the solution and the details. Paul Greenberg Marshall Lager Sameer Patel I was going to do some reporting on it as well, …

Final Musings, Thoughts, and What to Do Next from OpenWorld

Instead of doing mini posts for the rest of the CRM-world related news from Oracle OpenWorld, I am going to summarize them in a  few bullet points.  These are the not-worthy-of-an-entire-post-yet-interesting-nevertheless-news: Fusion Hype: Probably the most over-hyped item in the show, and the most expected.  If you add to that the presence the Governator (man, …

Master Interviews: Sanjay Dholakia, Lithium CMO, on Communities

I first wrote about collaborative service in 2002 when few Forums vendors existed. We have seen since the launch of very large and very successful communities, a fair amount of them using Lithium, one the leading vendors for communities.  They use a deployment model that helps their customers leverage reputation and analytics.  I asked Sanjay …