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Day: October 19, 2009

Posted on October 19, 2009

The SCRM Roadmap – Part 1 of 5

I had to let some time go by between the latest definition controversy and this post so I could say that this is not about definitions. Those are done. This is about how a business undertakes the road to becoming a social business while dealing with customers (fine, how does a business embrace SCRM). In …

Continue reading "The SCRM Roadmap – Part 1 of 5"

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