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Day: October 6, 2009

Posted on October 6, 2009

That Which We Call a Rose by Any Other Name Would Still be CRM

Today's issue: what to name Social CRM and where to place it within the organization. Why does it matter?  I have been writing and researching the CRM market for a while and have seen the new terms come and go, most of them leaving little in the sense of progress for the CRM industry.  My …

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