A Great New Analytical Application from Nexidia (and an Idea to "Improve" It)

Today Nexidia announced a new solution that allows call centers to use speech analytics in real time. Normally this would have been very cool by itself (despite what you see in movies the technology we have cannot yet select a phone conversation from among millions - or even thousands - based on two or three …

Why Pragmatic Enteprise 2.0 Should Also Become Pragmatic SCRM

By now you probably read all about the new partnership between Hinchcliffe & Company, Asuret, and Socialtext to form Pragmatic Enterprise 2.0.  If you have not, choose from the following excellent reviews of the solution and the details. Paul Greenberg Marshall Lager Sameer Patel I was going to do some reporting on it as well, …