Master Interviews: 2 – Marshall Lager on the Future of SCRM

Master Interviews: 1 - Frank Eliason (@comcastcares) talks about justifying SCRMContinuing on the series of Master Interviews I conducted the past few weeks, I am now very pleased to introduce one with Marshall Lager.  If you don't know Marshall, he wrote for Destination CRM for what seems like forever, and has recently opened his own …