Paul Greenberg at CRMe09: It's About The Social-Emotional Customer

I attended the opening Keynote this morning with Paul Greenberg at CRM Evolution 2009.  There were some very interesting things that Paul discussed that I want to share with you and elaborate on. First the summary of what he covered. Started by ensuring we all understood that the Social Revolution is not new (remember epinions.com? …

What I Learned Last Week

I wrote two posts last week, one defining value and another on moderating comments, that were well received. That means comments,  most of them  interesting and add a new dimension, provide interesting casesor include a new perspective. Usually when I write a post it is about something that I have done numerous times in the …