A Methodology for Crafting Awesome Experiences – Part 3

A Methodology for Crafting Awesome Experiences - Part 1, Introduction A Methodology for Crafting Awesome Experiences - Part 2, Strategic Measurement FrameworkIn this installment, we are covering the first of the four stages of the Methodology, Designing the Customer Experience. Designing Customer Experiences is exactly the same whether you are redoing an existing one, or …