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Day: May 27, 2009

Posted on May 27, 2009

A Methodology for Crafting Awesome Experiences – Part 2

(If you have not read the previous entry, the introduction to this methodology, you can do so here) In this second part I want to cover the Strategic Measurement Framework I use. Most organizations attack customer experiences in the same way: isolated islands of processing that complete a function or portion of a process, that …

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